Delivering Bad News Tactfully & Effectively
Delivering Bad News Tactfully and Effectively A professional and courteous approach is the best route to start. Companies have procedures and policies for employees to comply. According to those policies, mangers should approach disruptive employees in line with those procedures. As department manger, I would schedule an interview with the employee. My first concern would be the overall health of the employee. I would ask how things were going. Are there any health issues? Is everything going well at home? Are there any issues or concerns with the company or other employees? After addressing any issues, I would explain the employee’s behavior and the disruption it is causing. Selecting my words carefully, I would reiterate company policy and explain how he has violated it with his behavior. I would also explain that immediate improvement was necessary if he was to continue his employment with the company. Next, I would take disciplinary action according to company policy. That ...